IP Telephony Solutions
IP Telephony is one of today's telecom most beneficial solutions. Managing the organization and satisfying the customers becomes an easy thing to do. Interconnecting the organization's branches, whether they are local or international, is cost free.
Our telephony experts could provide you with a complete solution for voice over IP (VoIP).
Whether you require a complete Cisco solution, or an open-source solution, IT-Dynamics is capable of providing both and even more. IT-Dynamics has established its own set of solutions that integrates cisco telephony with open-source tools to provide your organization with the best benefit.
Call Center Facilities
VoIP Gateway
- Transmitting phone calls over IP network connections
IVR (Interactive Voice Response)
- Automated messages to guide your clients through your telephony system
- Keeping track of phone calls and recording them
- Putting customers on hold and taking their calls by turn from a scheduled queue
Call Center Facilities
Billing System
- Producing bills based on the call records
- A centralized system of managing telephone messages
Administrative Facilities
Reporting
- Producing reports on all of the ongoing calls
Blacklisting
- Blocking specific phone numbers from calling your organization
Webpanel Operator
- A graphical interface for managing and administrating the telephony system
- Gives you live view of the operators’ statuses
